September 2023 – TEC Communications, a leading provider of versatile IT solutions and managed services, is excited to announce the successful renewal of its Cisco Customer Experience Specialization (CX) certification.
This recognition, the Cisco Customer Experience Specialization, is a testament to TEC Communications’ outstanding expertise in crafting and seamlessly integrating…
In today’s interconnected world, effective communication and seamless collaboration are crucial for businesses to thrive. Webex Calling and Microsoft Teams have emerged as two prominent solutions that address these needs. Combining the power of Webex Calling with the collaborative features of Microsoft Teams offers a winning combination that enhances…
Authored by Kedar Hiremath and Matt Brooks
Moving to the cloud and securing applications and data globally is paramount to protect your business. Bad actors are always looking for ways to exploit the reality of digital communication. Zero Trust reflects this evolving threat landscape and has become a central framework…
How to avoid the TRICKS by being aware of the tactics:
As National Cybersecurity Awareness month comes to a close on Halloween, It can be spooky knowing that cybercriminals are trying their best to trick you. Check out these tips to stay safe online and protect yourself and your…
Recently, it’s become more difficult to get cyber insurance coverage because of the enormous increases in cybercrimes. Remote working and digital transformation (using new technologies) without proper risk management are the prime drivers. As a result, cyber insurance claims have skyrocketed. With cybercrime in overdrive, insurance companies face higher…
E911 Requirements
Keeping customers and employees safe within business environments requires intentional planning. Those business environments include all employees, whether they are onsite, remote or working from home. Your company is responsible for compliance of federal and state laws. TEC has technology solutions to meet the emergency response requirements to…
Taking a closer look at Amazon Contact Lens
What is it, and why is it important?
Contact Lens is the new analytic feature of Amazon Connect. It was designed to supplement current contact center analytics by providing more robust real-time insights. Powered by machine learning, this feature gives businesses a better…
By Frank Keogh
As technologies evolve, fancy new names have to be created by technology vendors in order to differentiate today’s super-cool technology from yesterday’s super-cool-but-now-outdated technology.
This is the case with the label “Advanced Malware Protection”, or “AMP”. AMP is the name given to the most current iteration of antivirus…
Virtual Desktops Offer Flexibility for Remote Workers
Virtual Desktop Infrastructure (VDI) is the hosting of desktops in a virtual environment instead of running a desktop service directly on your device. Cloud-based VDI is called DaaS (Desktop as a Service). The virtual desktop is stored in a cloud-based server and delivered to end clients…
Remote conferencing with security in mind
An increase in remote work is driving the need for video conferencing solutions to connect people during the Coronavirus pandemic. Numerous companies have quickly deployed technologies for off-site access to remote employees who need accurate information, access to servers, and business efficiencies. Corporate security…
