Taking a closer look at Amazon Contact Lens What is it, and why is it important? Contact Lens is the new analytic feature of Amazon Connect. It was designed to supplement current contact center analytics by providing more robust real-time insights. Powered by machine...
By Frank Keogh As technologies evolve, fancy new names have to be created by technology vendors in order to differentiate today’s super-cool technology from yesterday’s super-cool-but-now-outdated technology. This is the case with the label “Advanced Malware...
Virtual Desktops Offer Flexibility for Remote Workers Virtual Desktop Infrastructure (VDI) is the hosting of desktops in a virtual environment instead of running a desktop service directly on your device. Cloud-based VDI is called DaaS (Desktop as a Service). The...
Remote conferencing with security in mind An increase in remote work is driving the need for video conferencing solutions to connect people during the Coronavirus pandemic. Numerous companies have quickly deployed technologies for off-site access to remote employees...
Mar 02, 2020 — Sri Srinivasan, SVP and GM, Team Collaboration Group at Cisco There is an unprecedented increase in remote working happening worldwide, which is growing exponentially daily. Today, due to global circumstances resulting from COVID-19 (Coronavirus...
Relationships with customers – and on a larger stage a business’ overall reputation – can only go as far as your tools allow. Count efficient and productive communication with those customers (and among your internal team) as one of the most essential. Enter Cisco...
